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The Platinum Card® from American Express is one of the most popular travel cards on the market today, and when you consider the luxurious travel perks and opportunities it offers, including a time-saving perk: American Express Platinum Concierge, it’s easy to see why.
If you get approved for this American Express credit card, you’ll have access to a variety of perks, including up to $200 in airfare credits per year, the most generous airport lounge memberships currently available, and up to $200 in Uber Cash per year. The points you earn with the Platinum Card are also very flexible: you can redeem your points for travel, gift cards, and merchandise, or use them for valuable transfers to Amex’s airline and hotel partners.
In addition to these perks, American Express Platinum also gives you access to exclusive concierge services, from helping you make dinner reservations to finding the perfect gift.
How does American Express Platinum Concierge work?
If your application for the American Express Platinum card is approved, you will receive complimentary concierge service, which you can use as many times as you like.
To request assistance from an Amex Platinum Concierge, please call the Concierge Desk at 800-525-3355 or dial the number on the back of your card. A Concierge will answer your questions and connect you to resources to assist with your request.
What services does American Express Platinum Concierge offer?
The Amex Platinum Concierge is like your own personal assistant you can call to get travel and lifestyle advice, whether you’re looking for the cheapest gas for a road trip or tickets to a sold-out show.
You can request support for the following services:
- Gift Recommendations
- Flower Delivery
- Dinner reservations
- Spa and salon bookings
- Securing golf tee times
- Cultural experience advice
- Concert and sporting event tickets
With Amex Platinum Concierge, assistance is free and you pay only the actual price of the product or service the Concierge recommends, like concert tickets or travel reservations, plus applicable fees and taxes.
How can I get the most out of my Amex Platinum Concierge?
If you want to get the most out of your Amex Platinum Concierge service, take advantage of this perk to save time, meaning you can let the concierge take over the work of answering the phone or spending hours researching online.
Here are some examples:
- Dinner Reservations: Let our concierge help you make restaurant reservations based on the type of cuisine you want, the location and the dining time that suits your schedule. We’ll make the dinner reservations for you, and all you have to do is show up.
- Event Tickets: If you know an event is about to go on sale, you can ask the concierge to secure your tickets before they sell out. They can help you get the best seats in the theater, and they might even find you seats for a show or event that’s about to sell out.
- Flowers and other gifts: Whether you need to send flowers for Mother’s Day or want to surprise your spouse, the Amex Platinum Concierge can provide suggestions and ideas, and even order gifts based on your preferences and spending limits, arrange for delivery, and charge the purchase to your card.
- trip: If you need to book a flight or research hotel options in your destination, your Amex Platinum Concierge will do the research and provide recommendations.
To get the most out of the concierge service, call the help desk whenever you are short on time and need help with a task. If you are not sure if your request qualifies for the concierge service, you can always call and ask. You may be surprised at how helpful the concierge service can be, but you won’t know until you try it.
American Express offers a dedicated concierge hotline for those who need personalized assistance. Once you are a cardmember, you can call the hotline at 800-525-3355 or dial the number on the back of your card.
From there, you’ll be connected to experts who can help with trip planning, booking, sending surprise gifts, and more.
Conclusion
Although a card’s concierge service isn’t usually one of the card’s main benefits, it can save you a lot of time and money. The concierge service you get with the Platinum Card from American Express is free and it can make your life easier. If you’re already paying a hefty $695 annual fee, make sure you take full advantage of all the perks the card has to offer, including the concierge service.
If you don’t have this card yet, consider whether it’s right for you, especially if you already have an Amex card and want to maximize your spending with a card strategy like the Amex Trifecta. Also, check out our American Express Membership Rewards guide for all the ways you can use the points you earn with this card.
