It’s great that many companies are allowing people to work from home. One company that offers stable work-from-home jobs and focuses on employee retention is Alorica.
If you’re looking for remote work, company benefits, and growth opportunities, Alorica is the company to check out. They offer a variety of positions (both virtual and in-person) and have hundreds of clients around the world, allowing you to stay involved with new and challenging opportunities.
In this Alorica work-from-home job review, we’ll share more about the company, what types of career options are available, what employees are saying, and how to apply.
Overview of Alorica telecommuting
Alorica is a global leader in providing customer experience talent to a variety of companies and industries. The company serves industries such as technology, finance, retail, healthcare, communications, energy, and travel. Alorica’s mission is to improve lives with every interaction by providing a superior customer experience.
Alorica has been a global outsourcing leader since 2011 and was awarded the 2021 Gold Stevie Award for Employer of the Year.
Alorica also believes in providing employees with a positive office experience (for non-remote workers) with a better work-life balance and plenty of room for growth and advancement within the company.
Alorica’s work-from-home job offer overview
Alorica employs team members from 19 countries, including the United States, Canada, Guatemala, the Philippines, Panama, and more, in a variety of roles including customer service, technical support, operations, administrative services, sales, and recruiting. However, the most common work-from-home opportunities are remote customer service agent positions.
Customer service representatives are employed to resolve issues via phone, email, online chat, or social media if you have questions, concerns, or need assistance with a specific issue. You will provide customer service to one (or more) of Alorica’s clients and well-known brands.
Job responsibilities include:
- Calmly attempt to resolve and de-escalate the issue.
- Document and update customer information as needed
- Responding to requests for assistance and the possibility of processing credit card authorizations.
- Track call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and training issues.
Qualifications and job requirements
Alorica has several qualifications and job requirements that applicants should keep in mind. Prior customer service experience is preferred, but not required, for remote customer service positions. You should also have basic computer skills and be comfortable talking on the phone.
Other qualifications include:
- Excellent verbal and written communication skills
- Excellent listening and comprehension skills
- Ability to remain calm and objective
- Conversational, patient, confident and positive attitude
Must have a high school diploma or GED. Telephone-related customer service is also a plus. You should also be familiar with Microsoft Windows, Word, and Excel applications. Bilingual language skills are a plus but not required.
Alorica’s work-from-home positions are location-dependent, but we have locations in many of the United States, including Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North We employ Alorica people in the state. Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia.
computer system requirements
Alorica provides work equipment for some positions. Other positions require you to provide your own. If you need to provide your own, you typically need a PC (not a Mac or Chromebook) that’s less than three years old and has Windows 10 or 11. You will also need a fast wired internet connection. DSL or cable. Satellite, dial-up, or wireless Internet connections are not permitted. You must also provide proof that your workstation has a minimum download speed of 10 Mbps and a minimum upload speed of 3 Mbps.
How much money can I make?
The salary rate for a position is usually included in the job posting. Typically, remote customer service representatives earn between $15 and $18 per hour. Alorica offers paid training and flexible work schedules. This is helpful if you want to work around your child’s schedule or have time for other responsibilities.
This is also a W2 position, meaning you are an employee of Alorica and not an independent contractor. Alorica offers benefits including paid vacation, paid holidays, sick leave, medical and dental benefits, retirement plans, and flexible training schedules. As a bonus, you can receive employee discounts through our client program, and the company partners with some of the world’s biggest brands and companies.
How to join Alorica
To apply for a position at Alorica, click on the orange button labeled ‘Search Jobs’. Learn more about the company’s work-from-home jobs and company culture. You will also need to search for the position and enter the state in which you live.
Another way to apply for a job at Alorica is to check out online job sites like Indeed. Search companies by name and apply for open positions that interest you. In fact, you can now apply via LinkedIn, so you can submit your application within just a few minutes.
If you use job boards or sites like LinkedIn, make sure the listing is legitimate. There are many scammers posing as Alorica and asking for equipment or recruitment fees. Alorica does not charge any fees! If you encounter a scammer attempting to impersonate Alorica, please contact Human Resources. (email protected) About that issue.
Alorica work from home review
When considering a work-from-home job, it’s always helpful to see what current and past employees are saying about the company. Luckily, there are plenty of reviews online about working at Alorica. Sites like Glassdoor, Indeed, and Better Business Bureau allow employees to share their experiences. Overall, people have given Alorica average reviews, with a 3.2-star rating on Glassdoor, a 2.9-star rating on Indeed, and an A+ rating on BBB.
For some, working at Alorica is a great start for those looking for flexible work. Some people prefer opportunities for advancement within the company. Several people said they wished their salaries were higher, but they compensated somewhat by offering job security, good training, and holiday pay.
Alorica Alternatives
At Alorica, remote jobs are available in most cases. However, positions vary by location, so you may want to consider other remote career opportunities.
All of the companies below hire remote W2 employees for customer service jobs.
Alorica work from home summary
Working at Alorica is a great way to gain experience and skills in the customer service industry. You also don’t have to worry about self-employment taxes because you work as an employee rather than an independent contractor.
Alorica is an equal opportunity employer that offers paid training, benefits, flexible schedules, and invests in its employees and communities as much as it invests in its customers. Visit our website to learn more about current work-from-home jobs and how to apply.
First published November 22, 2021, content updated September 2024.
